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Privacy Policy

Barnard Castle Holiday Lets Privacy and Cookie Policy

Barnard Castle Holiday Lets Privacy Policy

Barnard Castle Holiday Lets is committed to preserving the privacy of all customers and website visitors

By engaging in services with Barnard Castle Holiday Lets you consent to the collection, use and transfer of your information, including data, under the terms of this policy. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Who is the Data controller?

Barnard Castle Holiday Lets is the data controller.

Who are the Data Processors?

Barnard Castle Holiday Lets uses 3rd party booking apps such as Air BNB, in this instance Air BnB are the data controller and Barnard Castle Holiday Lets are the Data processor. We also work with Hubspoke Marketing LTD trading as Hubspoke Media to manage and deliver our website. Site bookings are handled through Inn Style and they are the data processors on behalf of Barnard Castle Holiday Lets.

What Personal Data do we Collect?

We collect the following personal data directly:

Name

Email Address

Address details

Phone numbers

Staff information

Payment information


We collect the following personal data to tailor and measure our service through the use of monitoring using tools such as Google Analytics:

  • IP Address
  • User Behaviour
  • Visitor time
  • Device
  • Operating system
  • User Acquisition
  • User Referrals

Additional Personal Data we may indirectly:

3rd parties such as Air BnB and Innstyle may pass data in order for us to carry out services on their behalf.

  • Names
  • Addresses
  • Email Addresses
  • Post code data
  • Email address
  • Documentation featuring the above personal details

For What Purposes are Personal Data Being Process and What is the Legal Basis for this?

Barnard Castle Holiday Lets collects and stores data in accordance with the Data Protection Act and General Data Protection Regulation. All personal information will be stored securely and will not be shared, sold or rented to any other organisations or individuals without your permission unless required to do so by law enforcement agencies.

Barnard Castle Holiday Lets will process data on to forms of legal basis consisting of Contracted legal basis for work undertaken for clients.

You can opt in to be contacted with additional marketing and communications and you can unsubscribe from these additional communications at any time by contacting emailing juliachisman@hotmail.co.uk or using the unsubscribe functionality if available.

All of the above information will be held securely and in accordance with this privacy policy. You can request for any information we hold in relation to yourself by contacting juliachisman@hotmail.co.uk

Who is the Personal Data going to be shared with?

The personal data will only be used for internal purposes for Barnard Castle Holiday. Whilst we don’t share personal data for use by other parties without your expressed permission we do use 3rd party providers such as Inn Style to store and process data for the delivery of our services.

Website Hosting

Our website Hosting services are Hosted with 20i – a UK based hosting provider, we will use 20i to deliver our web services on your behalf. Registration of Domain names with the WHOIS database as is a requirement to hold a domain name.

Delivery of Goods

Personal data such as name and address maybe passed on to third party suppliers for purposes such as delivery of goods and resources.

Will my data be transferred out of the EU and if so will it be safe?

Barnard Castle Holiday Lets webservers are hosted in the UK.

How long is my data going to be held?

Personal data will only be held for as long as necessary for us to be able to deliver our goods and services. We will hold financial, customer and other company information that will be required and review our business and report on finances to bodies such as HMRC and Companies House for a minimum of 6 years.

Will I be subject to automatic decision making?

Barnard Castle Holiday Lets does not use currently use automated decision making. If this changes the policy will be updated.

What rights do I have in respect of the personal data you hold about me?

You can request a record of all the personal data that Barnard Castle Holiday Lets holds on you. Requests by email to: juliachisman@hotmail.co.uk

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

What happens if I don’t provide my information? (where personal data is obtained from the individual)

If you do not provide personal data to Barnard Castle Holiday Lets, Barnard Castle Holiday Lets may not be able to deliver the requested services.

Who can I complain to if I feel my rights are being violated?

If you are concerned that your rights have been violated, you can complain to Barnard Castle Holiday Lets via email: juliachisman@hotmail.co.ukOr you can contact the Information Commissioner’s Office www.ico.org.uk.

I didn’t give you my personal data, so what is the source and what type of personal data are you processing?

Data maybe provided by a client to Barnard Castle Holiday Lets in order for Barnard Castle Holiday Lets to deliver goods and services.

In this role Barnard Castle Holiday Lets is the Data Processor processing the information on behalf of the client(s) who is the Data Controller.

Any changes to our privacy and data protection policies in the future will be posted to the online application and, where appropriate, through e-mail notification